June 15, 2016 at 11:25 am #2978
I’m hoping to make my first launch next week so need a quick response if possible.
I’m struggling to get the SMS locator to work and am not sure what is wrong with it.
I’ve activated the SIM card in a mobile phone by making a call as recommended somewhere.
I’ve charged the battery overnight.
When I try and turn it on the green light comes on and stays on for about 10 seconds, but then goes off. I’ve tried it indoors and out to no avail. When I ring it just goes straight to answer phone and I’ve received no texts from it yet.
Any help appreicated.
Many thanks, Rob SimmHide replies
July 28, 2016 at 8:24 pm #3036
I’m having the exact same symptoms
i have any and received a call with this sim chip from a phone and confirmed with AT&T in the store that all is working fine and that it should work fine in the tracker
When I turn on the tracker the light stays green for a few seconds and then it just turns off
Did you ever figure this one out?
March 8, 2017 at 10:41 am #3340
I’m having the same problem – did either of you ever get a response?
March 8, 2017 at 11:18 am #3341
No I’m afraid not, still haven’t launched yet either, hoping to this summer.
March 10, 2017 at 12:55 pm #3343
Apologies for the (serious) delay in responding. if you’re still experiencing issues with your tracking devices, please drop us an email at firstname.lastname@example.org, marked For Attention Of Alex Keen (that’s me!). I’ll run through some of our common issues and fixes, see if we can resolve and if not, look to replace your defective trackers.
April 5, 2017 at 1:01 pm #3356
I too am having nothing but problems with my SMS tracker. I bought an AT&T simm card, have made and received calls with the chip from a cell phone, but I cannot get it to work with the tracker. I get a solid green light for a few seconds, and then it goes off. Was the problem here ever corrected?Hide replies
April 5, 2017 at 1:05 pm #3357
Sounds like the same problem I was having. I called and emailed the guys at Sent Into Space and they were brilliant, sent me out a new one and just asked for old one back to test if it was faulty. New one worked absolutely fine first time. So definitely worth giving them a call or email about it.
If you can see Alex’s post above it tells you the email to send to.
Hope that helps!Hide replies
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